Merchantartistic

Return Policy

Last updated: February 20, 2025

1. Introduction

Merchantartistic ("we," "our," or "us") is committed to customer satisfaction. This Return Policy sets forth the terms and conditions under which you may return, exchange, or seek a refund for products purchased from our website https://merchantartistic.world (the "Website").

This policy applies to all purchases made directly through our Website. It does not apply to products purchased through third-party retailers, marketplaces, or other channels. This Return Policy is incorporated into and forms part of our Terms of Service. By placing an order with us, you agree to the terms of this Return Policy.

2. Return Eligibility

You may request a return or refund under the following conditions:

  • Timeframe: The return request must be submitted within 30 days of the delivery date. The delivery date is the date confirmed by the carrier or the date you or someone at your address received the package. Proof of delivery may be required.
  • Product Condition (Standard Returns): For returns based on change of mind or similar reasons, the product must be unopened, in its original sealed packaging, and in resalable condition. Products that have been opened, used, or damaged by the customer are not eligible for return unless the product is defective or we shipped the wrong item.
  • Defective or Incorrectly Shipped Products: For defective products or where we have shipped the wrong item, we will accept returns regardless of whether the product has been opened, subject to verification of the defect or error. Please contact us as soon as you discover the issue.
  • Channel Restriction: Returns are accepted only for products purchased directly from our Website. Products purchased from third-party retailers, marketplaces, or other sellers must be returned pursuant to that seller's return policy.

3. Non-Returnable Items

The following items are generally not eligible for return:

  • Products that have been opened or used (except where defective).
  • Products without original packaging or that have been damaged through customer handling.
  • Products purchased more than 30 days prior to the return request.

4. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Contact our customer service team by email (contact@merchantartistic.world) or phone (+1 586 326 0006). Provide your order number, the reason for the return, and (if applicable) photos of the product, packaging, or defect. For defective or wrong-item claims, photos help us process your request more quickly.
  2. Receive Return Authorization: Once we review your request, we will email you a Return Authorization (RA) number and detailed return shipping instructions, including the return address. Do not ship the product without an RA number, as returns received without one may be delayed or refused.
  3. Pack the Product: Pack the product securely in its original packaging. If the original packaging is damaged, use a suitable replacement that will protect the product during transit. Include the RA number clearly visible on the outside of the package (e.g., on a shipping label or attached document). We recommend including a copy of your order confirmation or a note with your name and order number inside the package.
  4. Ship the Product: Ship the product to the address we provide. We strongly recommend using a trackable shipping method (e.g., USPS with tracking, UPS, FedEx) and retaining your shipping receipt. You are responsible for return shipping costs unless the return is due to our error (e.g., defective product, wrong item shipped). We are not responsible for products lost or damaged in transit during the return shipment.
  5. Inspection and Refund: Once we receive and inspect the product, we will notify you by email of the approval or rejection of your refund. If approved, your refund will be processed as described in Section 5 below.

5. Refunds

If your return is approved, the following applies:

  • Refund Method: Refunds will be issued to the original payment method used for the purchase (e.g., the same credit or debit card). We cannot issue refunds to a different card or payment method. For payments made via third-party payment processors (e.g., PayPal), the refund will be credited to that account.
  • Processing Time: Processing time for refunds is typically 5-10 business days after we receive and inspect the returned product. Please allow additional time for your bank or card issuer to post the refund to your account; this can take an additional 5-10 business days depending on your financial institution.
  • Refund Amount: The refund will include the purchase price of the returned product(s). Original shipping costs are non-refundable unless the return is due to our error (e.g., defective product, wrong item). Return shipping costs are the responsibility of the customer unless we have explicitly agreed to reimburse them. In cases where we are at fault, we may provide a prepaid return label or reimburse your return shipping costs.
  • Partial Refunds: If you are returning only some items from a multi-item order, we will refund only the amount for the returned item(s). Shipping costs will be refunded proportionally where applicable, or as we determine appropriate.
  • Store Credit: In certain circumstances, we may offer store credit in lieu of a refund. You may choose to accept or decline such an offer. Store credit, if issued, may be subject to separate terms.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange a product for a different item, please return the original product in accordance with this policy and place a new order for the desired product. Refunds from returns will be processed as described above.

7. Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us within 7 days of delivery with your order number and photos of the damage or defect.
  • We may offer a replacement or full refund, including shipping costs, at our discretion.
  • We reserve the right to request return of the defective product for inspection before issuing a replacement or refund.

8. Wrong Item Shipped

If we have shipped the wrong product:

  • Contact us immediately with your order number and a description of what you received.
  • We will arrange for return of the incorrect item and shipment of the correct product at no additional cost to you, or offer a full refund if you prefer.

9. State-Specific Rights

Certain states may provide additional consumer protection rights. For example, some states require sellers to prominently disclose refund and return policies. We comply with applicable state laws regarding returns and refunds. If your state provides rights that are more favorable than those set forth in this policy, we will honor those rights to the extent required by law. If you believe you have additional rights under your state's laws, please contact us and we will review your request.

10. Cancellations

If you wish to cancel an order before it has shipped, contact us as soon as possible. We will process the cancellation and refund if the order has not yet been fulfilled. Once an order has shipped, you must follow the return process described above.

11. Chargebacks and Disputes

We encourage you to contact us directly to resolve any issues before initiating a chargeback or dispute with your payment provider. We are committed to resolving legitimate concerns in a fair and timely manner. Our customer service team can often address issues more quickly than the chargeback process.

If you initiate a chargeback or dispute without first contacting us, we may provide your payment provider with evidence of the transaction, delivery, and our return policy. Chargebacks initiated in bad faith or in violation of our policies may result in account suspension, refusal of future orders, and collection efforts for amounts owed, including chargeback fees we may incur.

12. Changes to This Policy

We may update this Return Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. The policy in effect at the time of your purchase will apply to your return. We encourage you to review this policy periodically.

13. Contact Us

For return requests, questions, or concerns regarding this Return Policy, contact us at:

Merchantartistic
47315 Van Dyke Ave, Shelby Township, MI 48317, United States

contact@merchantartistic.world

+1 586 326 0006